Job Introduction
Job Description – Apprentice IT Technician
Line managed by Network Manager
Salary: £12,510 per annum initially (rising to minimum wage for age group upon the completion of first year’s training in Dec 2027)
Working Hours: 33 hours per week, 39 per weeks per year
(allocated training time provided within contracted time)
Monday to Friday 8.30am until 3.35pm (less 30 minute unpaid lunch)
Main Purpose
• To support the school’s IT team in maintaining and developing the school’s ICT infrastructure. The it Apprentice will provide first-line technical support to staff and students, assist with the maintenance of computer equipment, and develop practical skills and knowledge through a structured apprenticeship programme.
Main Responsibilities, Tasks and Duties
Technical Support
· Provide first-line support for hardware, software, and network-related issues.
· Respond to helpdesk requests and log incidents accurately.
· Diagnose and resolve basic technical problems under supervision.
· Escalate complex issues to senior IT staff where necessary.
Hardware and Equipment
· Install, configure, and maintain computers, laptops, tablets, printers, and other ICT equipment.
· Assist with device imaging and deployment.
· Carry out routine maintenance and testing of equipment.
· Support classroom technology, including interactive displays and audiovisual equipment.
Network and Systems Support
· Assist in monitoring and maintaining the school's network infrastructure.
· Support user account creation and management.
· Help maintain system security, updates, and backups.
· Assist in troubleshooting network connectivity issues.
Customer Service
· Provide friendly and professional support to staff and students.
· Communicate technical information in an easy-to-understand manner.
· Maintain a positive and customer-focused approach.
Administration
· Keep accurate records of support requests and resolutions.
· Assist in maintaining IT inventories and asset registers.
· Support software licensing and compliance tracking.
· Contribute to IT documentation and user guides.
Health, Safety and Safeguarding
· Follow all school policies relating to safeguarding, health and safety, data protection, and acceptable use of technology.
· Maintain confidentiality regarding student and staff information.
· Complete safeguarding and mandatory training as required.
Professional Development
· Attend apprenticeship training sessions and complete coursework.
· Develop technical skills and knowledge relevant to the role.
· Participate in performance reviews and personal development activities.
Other areas of responsibility
Safeguarding
• Work in line with statutory safeguarding guidance (e.g. Keeping Children Safe in Education, Prevent and JSTC Safeguarding and Child Protection Policies)
• Promote the Safeguarding of all students in the school
All JSTC staff have a responsibility to safeguard and promote the welfare of children and young people within the School. This includes helping to safeguard pupils’ well-being by following the requirements of Keeping Children Safe in Education and our school’s Child Protection Policy. All JSTC staff are expected to make themselves familiar of the School’s Policies and Procedures and to adhere to these.
Completed applications should be emailed to the Main Office (office@jstc.org.uk).
APPLICATIONS MUST BE RECEIVED BY: THURSDAY 12TH NOVEMBER 2026 AT 9AM.
INTERVIEWS TO TAKE PLACE: DATE TBC
(TIME TO BE CONFIRMED WITH CANDIDATES SELECTED FOR INTERVIEW)
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
The school advertising the vacancy will contact you directly regarding the outcome of your application and any interviews. When interviews are taking place schools will follow all Government and Public Health England Guidelines.
All shortlisted candidates will need to verify their eligibility to work in the UK at interview.
